Orders, Delivery & Returns

Ordering 

You can place your order online and pay for it by PayPal, debit or credit card. You may also order by phone, fax, email or letter, if you wish to pay by cheque, they must be made payable to Access Products Limited.

Credit accounts are available upon request, for any more information please call Ella on 01543 377007 or email ella@aplmidlands.co.uk 

Please feel free to phone or email us before placing your order to discuss your requirements. 

Delivery 

For next day delivery (an extra delivery charge will apply, next day delivery is only available on telephone orders) of items that are in stock, for next day delivery we would need to have an order by 12pm. Our couriers' only deliver on working days. 

Free & Paid delivery service is for a 2-5 working day delivery service, for a quicker service please call 01543 377007 or email ella@aplmidlands.co.uk before ordering. 

We only deliver to mainland UK addresses. Please note, not all items qualify for free delivery, if items do qualify for free delivery, it will state this on the product description, 'Free Delivery' only covers orders to mainland UK. If you are unsure to whether or not your postcode is eligible for free delivery please contact us. 

For products that aren't 'Free Delivery' please see charges below:

Order Value: £1 - £25 - delivery charge - £5.00 

Order Value: £26 - £194 delivery charge - £10.00

Order Value: £195 - £600 delivery charge - £30.00

Order Value: - £601 - £ANY delivery charge- 5% of order value

Please note the above delivery charges exclude VAT, VAT will be added at the end of checkout. 

Please contact Ella if your order is going to any of the following areas:

  • Scotland Highlands & Islands
  • Ireland
  • Southern Ireland
  • Offshore

When you receive your goods from our courier you will be asked to sign a proof of delivery (POD), Access Products therefore advise you to check all goods thoroughly to make sure they are in good condition. If your products are damaged please reject the delivery and contact us ASAP so we can arrange a replacement without any delay. 

How do I select a delivery day?

It is not possible to guarantee a delivery date, however you can specify a preferred date in the comments box at the checkout. We will aim to meet you delivery requirement, however it cannot be guaranteed.

When will I receive my order?

Delivery will be 2-5 working days unless a product is out of stock. We only deliver during the week and not on the weekend. 

Most of our items are dispatched within 24 hours if in stock, however please allow up to 14 working days for out of stock items. A member of staff will advise you if we do not expect to meet the delivery date specified on our website.

What happens I am not in when the goods are delivered? 

If you are not in when the goods are delivered, the courier will normally leave a card with instructions on how to reschedule the delivery or they will return the following day to attempt delivery again. We ask to you provide a valid phone number during the checkout to help during the delivery process. 

What happens if the good are damaged or faulty upon delivery? 

If received goods are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund provided this is reported within 7 working days from the delivery date.


 

 

 

Call Us on: 01902 636044

Please note images used on this site are for illustration purposes only and may not replicate the exact configuration of product descriptions.

For an exact dimensions of Aluminium Towers and Low Level Access equipment please refer to item description.

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